Privacy policy

Website: www.partsofcanada.com
Effective Date: May 1, 2025

Parts of Canada Ltd. (“Parts of Canada,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information in a responsible, transparent, and secure manner.

This Privacy Policy explains what personal information we collect, how we use it, how we share it, how we protect it, and what choices and rights may be available to you.

This Privacy Policy applies to information collected through:

• our website, www.partsofcanada.com;
• online orders and customer accounts;
• customer support communications;
• phone, email, mail, and other order-related communications;
• claims, returns, warranty requests, and service inquiries;
• marketing communications;
• related business operations.

By using our website, placing an order, creating an account, submitting a claim, contacting us, or otherwise providing personal information to us, you agree that your information may be collected, used, disclosed, stored, and handled in accordance with this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our website or provide personal information to us.

1. Privacy Laws and Our Role

Parts of Canada Ltd. is based in Canada and handles personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

Depending on your location, additional privacy rights may apply under other laws, including the General Data Protection Regulation (GDPR), the UK GDPR, the California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA), or other applicable privacy legislation.

For privacy-related questions, please contact us at:

Email: info@partsofcanada.com
Mail: Parts of Canada Ltd., PO Box 415 Station Main, Okotoks, AB T1S 1A6, Canada

2. Personal Information We Collect

We may collect personal information directly from you, automatically through our website, or from third-party service providers and business partners.

Information You Provide to Us

We may collect the following information when you interact with us:

• name;
• billing address;
• shipping address;
• email address;
• phone number;
• company name, where applicable;
• order details;
• payment-related information;
• customer account information;
• username and password;
• product inquiries;
• appliance model numbers and part numbers;
• photos, videos, documents, or technician reports submitted for claims or warranty review;
• return, claim, or warranty information;
• customer service communications;
• marketing preferences;
• any other information you choose to provide.

Payment Information

Payments are processed through secure third-party payment processors. Parts of Canada Ltd. does not store full credit card numbers.

Payment processors may collect and process payment card details, billing information, fraud prevention data, and transaction information according to their own privacy and security practices.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain information, including:

• IP address;
• browser type and version;
• device type;
• operating system;
• referring website;
• pages viewed;
• time spent on pages;
• clicks and navigation paths;
• approximate location, such as city, province/state, or country;
• cookies and similar tracking data;
• website usage and performance data.

This information helps us operate the website, improve user experience, prevent fraud, analyze traffic, and support marketing and advertising activities.

Information from Other Sources

We may receive information from third parties, including:

• shipping carriers;
• payment processors;
• fraud prevention services;
• analytics providers;
• advertising platforms;
• customer support tools;
• business partners;
• publicly available sources;
• social media platforms, where you interact with us.

3. How We Use Personal Information

Parts of Canada Ltd. may use personal information for the following purposes:

Order Processing and Fulfilment

We use personal information to:

• process orders;
• confirm payment;
• ship products;
• provide tracking information;
• communicate order updates;
• verify billing and shipping details;
• manage returns, claims, and warranty requests;
• prevent payment or shipping fraud.

Customer Support

We use personal information to:

• respond to inquiries;
• assist with product identification;
• review compatibility-related information;
• process claims and returns;
• review damaged, defective, missing, or wrong-part claims;
• provide administrative or service-related communications.

Website and Account Management

We use information to:

• create and maintain customer accounts;
• authenticate users;
• improve website functionality;
• remember preferences;
• troubleshoot technical issues;
• secure user accounts;
• prevent unauthorized access.

Marketing and Communications

Where permitted by law, we may use contact information to send:

• promotional emails;
• product updates;
• service notices;
• special offers;
• abandoned cart reminders;
• customer surveys;
• business updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

Even if you unsubscribe from marketing messages, we may still send transactional or service-related messages, such as order confirmations, shipping updates, warranty communications, policy notices, or account-related messages.

Analytics and Website Improvement

We may use website and order data to:

• analyze customer behaviour;
• improve website navigation;
• improve product listings;
• measure marketing performance;
• improve inventory planning;
• enhance customer experience;
• detect errors and technical issues.

Fraud Prevention, Security, and Legal Compliance

We may use personal information to:

• detect and prevent fraud;
• verify identity or payment information;
• protect our website and systems;
• enforce our policies and terms;
• respond to legal requests;
• comply with applicable laws and regulations;
• protect the rights, safety, and property of Parts of Canada Ltd., customers, staff, and others.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, analyze performance, and support advertising.

Cookies may be used to:

• keep items in your cart;
• remember login sessions;
• improve website speed and functionality;
• analyze website traffic;
• personalize website experience;
• measure advertising effectiveness;
• support remarketing or interest-based advertising.

You can adjust your browser settings to block or delete cookies. However, some website features may not function properly if cookies are disabled.

For more details, please refer to our Cookie Policy, where available.

5. Analytics and Advertising

We may use third-party analytics and advertising services, including services such as Google Analytics, Google Ads, Meta/Facebook, or other advertising platforms.

These providers may collect information about your device, browsing activity, pages viewed, interactions with ads, and general location information. This information may be used to measure website traffic, improve marketing, and display relevant advertisements.

You can manage advertising preferences through your browser settings, device settings, or the privacy settings offered by advertising platforms.

Google provides tools to opt out of certain analytics tracking, such as the Google Analytics opt-out browser add-on.

6. How We Share Personal Information

We do not sell personal information in the traditional sense of exchanging personal information for money.

We may share personal information with third parties when necessary to operate our business, provide services, comply with legal obligations, or protect our rights.

Service Providers

We may share information with service providers who help us operate our business, including:

• website hosting providers;
• eCommerce platforms;
• payment processors;
• shipping carriers;
• warehouse and fulfilment providers;
• email service providers;
• customer support tools;
• fraud prevention providers;
• analytics providers;
• advertising platforms;
• IT and security service providers;
• claims and returns processing providers.

These providers are authorized to use personal information only as necessary to provide services to us, subject to their contractual and legal obligations.

Shipping and Delivery Partners

We share shipping information with carriers and logistics providers so they can deliver orders, provide tracking, investigate delivery issues, and process claims.

Payment and Fraud Prevention Partners

We share payment-related and transaction information with payment processors, fraud detection providers, banks, and related service providers to complete transactions and reduce fraud.

Legal and Compliance Purposes

We may disclose information when required or permitted by law, including to:

• government authorities;
• law enforcement;
• courts;
• regulators;
• legal advisors;
• insurers;
• auditors;
• professional advisors.

We may also disclose information to enforce our policies, protect against fraud, defend legal claims, or protect the rights and safety of our business, staff, customers, or others.

Business Transfers

If Parts of Canada Ltd. is involved in a merger, sale, financing, restructuring, acquisition, bankruptcy, or transfer of business assets, personal information may be disclosed or transferred as part of that transaction.

7. International Data Transfers

Parts of Canada Ltd. is located in Canada, but some of our service providers may process or store information in other countries, including the United States or other jurisdictions.

When personal information is transferred outside your province, country, or region, it may be subject to the laws of the jurisdiction where it is stored or processed.

We take reasonable steps to ensure that service providers protect personal information in a manner consistent with applicable privacy requirements.

8. Data Retention

We retain personal information only as long as reasonably necessary for the purposes for which it was collected or as required by law.

Retention periods may depend on:

• order history;
• tax, accounting, and business records;
• warranty and claim periods;
• fraud prevention requirements;
• legal obligations;
• dispute resolution;
• customer account status;
• operational needs.

When personal information is no longer required, we will delete, anonymize, or securely dispose of it, subject to legal and business requirements.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of personal information.

Customers are responsible for keeping account credentials confidential and notifying us promptly of any suspected unauthorized account access.

10. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

• access personal information we hold about you;
• request correction of inaccurate information;
• request deletion of personal information;
• withdraw consent, where processing is based on consent;
• object to certain uses of personal information;
• restrict certain processing;
• request a copy of your information;
• opt out of marketing communications;
• lodge a complaint with a privacy regulator.

To submit a privacy request, contact us at info@partsofcanada.com.

We may need to verify your identity before processing your request. We may also retain certain information where required or permitted by law, including for legal, tax, fraud prevention, warranty, claims, or business record purposes.

11. Marketing Preferences

You may unsubscribe from marketing emails by clicking the unsubscribe link in our emails or by contacting us.

If you unsubscribe, you may still receive non-marketing communications, including:

• order confirmations;
• shipping updates;
• return and claim communications;
• warranty communications;
• account notices;
• policy updates;
• customer service responses.

If you receive marketing text messages from us, you may opt out by replying STOP, where applicable.

12. Children’s Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.

13. Third-Party Websites and Services

Our website may include links to third-party websites, platforms, or services.

Parts of Canada Ltd. is not responsible for the privacy practices, content, policies, or security of third-party websites or services. We encourage you to review the privacy policies of any third-party websites you visit.

14. GDPR and UK Privacy Rights

If you are located in the European Economic Area or the United Kingdom, you may have rights under the GDPR or UK GDPR, including the right to:

• access your personal data;
• correct inaccurate personal data;
• request deletion of personal data;
• restrict processing;
• object to processing;
• request data portability;
• withdraw consent where applicable;
• file a complaint with a supervisory authority.

To exercise these rights, contact us at info@partsofcanada.com.

Where required, we will process requests in accordance with applicable GDPR or UK GDPR requirements.

15. California Privacy Rights

If you are a California resident, you may have certain rights under the CCPA/CPRA, including the right to:

• know what categories of personal information we collect;
• know the purposes for collecting personal information;
• know the categories of third parties with whom information is shared;
• request access to personal information;
• request deletion of personal information;
• request correction of inaccurate information;
• opt out of certain sharing or targeted advertising, where applicable;
• not be discriminated against for exercising privacy rights.

Parts of Canada Ltd. does not sell personal information for money. However, some advertising or analytics activities may be considered “sharing” or “targeted advertising” under certain privacy laws.

California residents may contact us at info@partsofcanada.com to exercise applicable rights.

We may need to verify your identity before processing your request.

16. “Do Not Track” Signals

Some browsers offer “Do Not Track” signals. Because there is no consistent industry standard for responding to these signals, our website may not respond to them.
You may manage cookies, tracking, and advertising preferences through your browser, device, or applicable advertising platform settings.

17. Changes to This Privacy Policy

Parts of Canada Ltd. may update this Privacy Policy from time to time.

When changes are made, we will update the effective date at the top of this page. If required by law, we may provide additional notice.

Your continued use of our website or services after the updated Privacy Policy is posted means you accept the revised policy.

18. Contact Us

For questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact:

Parts of Canada Ltd.
PO Box 415 Station Main,
Okotoks, AB T1S 1A6
Canada

Phone: +1-587-997-4749
Email: info@partsofcanada.com