Shipping policy

Website: www.partsofcanada.com
Effective Date: May 1, 2025

Thank you for shopping with Parts of Canada Ltd. This Shipping Policy explains how orders are processed, shipped, delivered, and handled in the event of delays, damage, refused shipments, incorrect addresses, or other shipping-related issues.

By placing an order through www.partsofcanada.com, you agree to the terms outlined in this Shipping Policy.

1. General Overview

Parts of Canada Ltd. supplies and distributes replacement parts for household appliances and related products.

We make reasonable efforts to process and ship orders efficiently. However, shipping timelines, carrier performance, customs clearance, weather disruptions, and other delivery-related matters may be outside our control.

Customers are responsible for reviewing their order, shipping address, selected delivery method, and product compatibility before completing a purchase.

2. Order Processing and Timelines

Order Processing

Orders for in-stock items are typically processed the same business day or the next business day, Monday to Friday, excluding holidays.

Processing times may vary depending on:

  • product availability;
  • order volume;
  • payment verification;
  • supplier or warehouse transfers;
  • special-order requirements;
  • carrier pickup schedules;
  • operational delays outside our control.

An order confirmation email confirms that your order has been received. It does not guarantee immediate shipment or product availability.

Estimated Transit Times

Estimated transit times depend on the selected shipping method, destination, carrier service level, and product availability.

Typical estimated transit times may include:

  • Standard Shipping: approximately 3–5 business days
  • Expedited Shipping: approximately 2–3 business days

Transit times are estimates only and are provided by the carrier. Parts of Canada Ltd. does not guarantee delivery dates and is not responsible for delays caused by shipping carriers, weather, customs processing, service interruptions, or other circumstances outside our control.

Partial Shipments

Parts of Canada Ltd. may ship orders in multiple shipments if items are sourced from different warehouses, suppliers, or distribution centres.

Where applicable, shipping charges will generally be applied once per order unless otherwise stated at checkout or agreed in writing.

3. Cancellations, Modifications, and Fees

Order Automation Notice

Our fulfilment system is designed to process a high volume of orders efficiently. Once an order has moved to “In Process,” “Packed,” “Ready to Ship,” or “Shipped” status, it may not be possible to cancel or modify the order.

Customers should review all order details carefully before completing checkout.

Order Changes

Requests to change an item, quantity, shipping address, shipping method, billing information, or other order details must be submitted as soon as possible.

Parts of Canada Ltd. will make reasonable efforts to assist, but order modifications are not guaranteed.

Administrative, Cancellation, or Restocking Fees

Any modification or cancellation approved at the sole discretion of Parts of Canada Ltd. may be subject to administrative, handling, or restocking fees, where applicable.

Approved cancellations or returns may be subject to a fee of 15%–25%, depending on order status, supplier requirements, product type, and processing costs.

Payment Processing Fees

If a refund is issued, non-recoverable payment processing fees, credit card fees, or transaction fees may be deducted from the refund amount where permitted by applicable law and company policy.

4. Shipping, Delivery, Risk of Loss, and Damage Claims

Transfer of Ownership and Risk

For business-to-business (B2B) accounts, ownership and risk of loss transfer at the shipping point once the shipment is released to the carrier.

For business-to-consumer (B2C) customers, ownership transfers upon delivery to the destination address, subject to applicable consumer protection laws.

Lost or Stolen Packages

Parts of Canada Ltd. is not responsible for packages that are lost, stolen, or missing after carrier tracking confirms delivery to the address provided by the customer.

If a shipment appears to be lost in transit before confirmed delivery, Parts of Canada Ltd. may assist with initiating a carrier investigation. The outcome and timeline of any carrier investigation are controlled by the carrier.

Replacement, refund, or credit eligibility may depend on the carrier’s investigation result, selected shipping service, delivery confirmation, and any applicable delivery protection purchased at checkout.

Damage During Transit

Customers are responsible for inspecting shipments immediately upon delivery.

Any damage must be reported within 48 hours of delivery through the appropriate claims process.

Customers must keep:

  • the damaged product;
  • all original packaging;
  • shipping box;
  • packing materials;
  • shipping label;
  • photos of the damage and packaging.

Claims submitted after the required reporting period may be denied or reviewed on a case-by-case basis.

Shipping Insurance, Signature Confirmation, and Delivery Protection

Customers are encouraged to select available delivery protection, insurance, or signature confirmation options at checkout, especially for high-value, fragile, or time-sensitive orders.

Parts of Canada Ltd. will assist customers with delivery issues where possible; however, the availability of refund, replacement, or claim approval may depend on the selected shipping service and carrier investigation outcome.

5. International Shipping, Customs, Duties, and Taxes

Importer of Record

For shipments outside Canada, the recipient is considered the Importer of Record and is responsible for compliance with all applicable import laws, customs requirements, duties, taxes, tariffs, brokerage fees, VAT, GST, HST, and other charges imposed by the destination country.

These charges are not included in the product price or shipping cost unless clearly stated at checkout.

Customs Delays and Import Restrictions

Parts of Canada Ltd. is not responsible for delays caused by customs authorities, border inspections, import restrictions, customs documentation requirements, or regulatory clearance.

Customers are responsible for confirming that the ordered product can be legally imported into their jurisdiction.

Parts of Canada Ltd. is not responsible for products that are delayed, seized, refused, returned, destroyed, or otherwise restricted by customs or regulatory authorities.

6. Undeliverable, Refused, or Returned Shipments

If a shipment is returned to Parts of Canada Ltd. due to an issue not caused by Parts of Canada Ltd., the customer remains responsible for any applicable fees.

This includes shipments returned due to:

  • incorrect or incomplete shipping address;
  • unavailable recipient;
  • refusal to accept delivery;
  • failure to pick up the package;
  • refusal to pay customs duties, taxes, tariffs, or brokerage fees;
  • carrier access issues;
  • customer-requested return to sender.

In such cases:

  • original shipping charges are non-refundable;
  • return-to-sender fees charged by the carrier are the customer’s responsibility;
  • additional reshipping fees may apply;
  • a restocking fee of up to 25% may apply to any eligible refund.

If the item is not eligible for return under our Return and Warranty Policy, no refund may be issued.

7. Force Majeure

Parts of Canada Ltd. shall not be liable for delays, non-performance, or failure to fulfil obligations caused by events beyond our reasonable control.

Such events may include, but are not limited to:

  • carrier strikes or labour disruptions;
  • severe weather;
  • natural disasters;
  • power outages;
  • customs or border restrictions;
  • government orders;
  • supply chain interruptions;
  • pandemics or public health restrictions;
  • war, civil unrest, or emergencies;
  • transportation network disruptions.

Delivery timelines may be extended during such events.

8. Order Accuracy and Customer Responsibility

Items ordered incorrectly or later found to be incompatible are not considered shipping errors. Customers are responsible for verifying:

  • appliance model number;
  • part number;
  • product specifications;
  • compatibility notes;
  • dimensions, where applicable;
  • connector type;
  • voltage or technical requirements;
  • shipping address;
  • billing information;
  • order quantity.

Parts of Canada Ltd. may assist with general product identification when sufficient information is provided, but final responsibility for ordering the correct part remains with the customer.

Parts of Canada Ltd. does not guarantee compatibility based solely on customer-provided information, product photos, appliance appearance, or incomplete model numbers.

9. Address Accuracy and Delivery Validation

Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.

This includes, where applicable:

  • unit, suite, or apartment number;
  • business name;
  • street address;
  • city;
  • province or state;
  • postal or ZIP code;
  • country;
  • hone number;
  • delivery instructions.

Once an order has been forwarded for shipment, Parts of Canada Ltd. may not be able to update or modify the delivery address.

Orders delivered to the address provided by the customer, based on carrier tracking records, are considered successfully delivered.

Any loss, delay, failed delivery, return-to-sender charge, or additional cost resulting from an incorrect, incomplete, or undeliverable address is the customer’s responsibility.

10. Right to Refuse Service and Cancel Orders

Parts of Canada Ltd. maintains a professional environment for staff, customers, suppliers, and business partners.

We reserve the right to refuse service, cancel orders, restrict accounts, or terminate access to services at our sole discretion, including but not limited to situations involving:

  • suspected fraud;
  • payment verification concerns;
  • abusive, threatening, or inappropriate conduct;
  • repeated policy abuse;
  • excessive returns;
  • “buy-and-try” behaviour, including ordering multiple parts for diagnosis and attempting to return unused or opened items;
  • false claims;
  • product availability issues;
  • pricing or product information errors;
  • suspected resale or misuse inconsistent with our policies.

If an order is cancelled after payment has been processed, any applicable refund will be handled in accordance with our policies.

11. Pricing, Product Information, and Clerical Errors

Parts of Canada Ltd. makes reasonable efforts to ensure product information, pricing, shipping information, and availability are accurate.

However, errors may occur due to typographical mistakes, system errors, supplier updates, manufacturer changes, or incorrect product data.

If a product is listed with incorrect information, price, availability, shipping cost, or other error, Parts of Canada Ltd. reserves the right to correct the error and cancel any affected order, even if the order has been confirmed and payment has been processed.

If payment has already been processed and the order is cancelled due to such an error, a refund will be issued according to the applicable policy.

12. Policy Modifications

Parts of Canada Ltd. reserves the right to amend, update, replace, or modify this Shipping Policy at any time without prior notice.

Changes take effect immediately upon posting on the website.

Customers are responsible for reviewing the Shipping Policy before each purchase.

13. Severability

If any provision of this Shipping Policy is found to be invalid, unenforceable, or inconsistent with applicable law by a court or authority of competent jurisdiction, the remaining provisions shall remain in full force and effect.

Where required, this policy shall be interpreted in accordance with applicable consumer protection laws, including any mandatory rights that cannot be waived.

14. Contact Information

Logistics Department
Parts of Canada Ltd.
PO Box 415 Station Main,
Okotoks, AB T1S 1A6
Canada

Phone: +1-587-997-4749
Email: info@partsofcanada.com