Terms of service
Parts of Canada Ltd.
Website: www.partsofcanada.com
Effective Date: May 1, 2025
These Terms and Conditions govern your access to and use of www.partsofcanada.com, including all purchases made through the Website. Please read these Terms carefully before using the Website or placing an order.
By accessing the Website, creating an account, placing an order, or purchasing products from Parts of Canada Ltd., you agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy,Return and Refund Policy, and any other policies referenced on the Website.
If you do not agree with these Terms, you should not use the Website or purchase products from us.
1. About Parts of Canada Ltd.
www.partsofcanada.com is operated by Parts of Canada Ltd., an appliance-parts supplier and distributor based in Alberta, Canada.
Parts of Canada Ltd. supplies appliance replacement parts, including OEM, aftermarket, compatible,superseded, and replacement parts for household appliances. Product availability, design, packaging, manufacturer markings, and specifications may change from time to time due to manufacturer updates, substitutions, supply-chain changes, or product revisions.
2. Definitions
In these Terms:
“Agreement” means these Terms and Conditions, together with any other policies or documents incorporated by reference.
“Buyer,” “Customer,” “User,” “you,” or “your” means any individual, business, company, organization, or other legal entity that accesses the Website, places an order, or purchases products from Parts of Canada Ltd.
“Company,” “Parts of Canada Ltd.,” “we,” “us,” or “our” means Parts of Canada Ltd.
“Product” or “Products” means any appliance part, accessory, component, replacement part, electrical part, mechanical part, or other item offered for sale on the Website.
“Website” means www.partsofcanada.com and any related pages, features, subdomains, or successor websites operated by Parts of Canada Ltd.
3. Eligibility and Lawful Use
By using the Website or placing an order, you confirm that you are legally able to enter into a binding contract in your jurisdiction and that your use of the Website complies with all applicable laws.
You may use the Website for lawful personal, household, commercial, or business purchasing purposes.You may not use the Website for fraudulent, unlawful, abusive, or unauthorized purposes.
4. Product Information, Images, and Manufacturer Changes
We make reasonable efforts to provide accurate product information, images, descriptions, part numbers, compatibility information, and pricing. However, we do not guarantee that all information on the Website will be complete, current, error-free, or suitable for every specific application.
Product images, packaging, labels, colours, markings, terminal layout, physical appearance, and included documentation are provided for general reference only and may differ from the actual product received.
Appliance parts are often updated, superseded, redesigned, or substituted by manufacturers over time. A product may look different from an older version while still performing the same function or replacing the same manufacturer part number.
Parts of Canada Ltd. reserves the right to update, modify, discontinue, substitute, or remove products from the Website at any time without prior notice.
5. Appliance-Part Compatibility Disclaimer
Products are sold primarily by manufacturer part number, replacement part number, compatible part number, model compatibility, or other technical reference information.
The Buyer is responsible for confirming that the Product ordered is correct for the appliance’s brand, model number, serial number, service version, and required repair before placing an order.
Compatibility information, cross-reference information, model references, and replacement-part references are provided for customer assistance only. They should be verified with the appliance manufacturer, the appliance service manual, or a qualified technician where necessary.
Parts of Canada Ltd. is not responsible for incorrect diagnosis, incorrect part selection, improper installation, misuse, modification, or installation into an incompatible appliance, except where liability cannot be excluded under applicable law.
Electrical components, control boards, compressors, thermostats, relays, valves, motors, heating elements, sensors, and similar technical parts should be diagnosed and installed by a qualified technician.
6. Orders and Order Acceptance
Orders are placed by adding selected Products to the shopping cart and completing the checkout process. Items placed in a cart are not reserved until the order is accepted by us.
After an order is submitted, you may receive an order acknowledgment confirming that we have received your order request. This acknowledgment does not necessarily mean that your order has been accepted.
We reserve the right to review, accept, reject, cancel, delay, or limit any order for any reasonable business reason, including but not limited to:
- product unavailability;
- discontinued products;
- supplier or inventory errors;
- pricing or description errors;
- payment authorization issues;
- suspected fraud or high-risk order activity;
- restrictions on our ability to sell or ship the Product;
- incorrect billing, shipping, or customer information;
- unusually large quantities or suspected resale misuse.
An order is accepted when we confirm acceptance, begin fulfillment, or ship the Product.
If we cannot accept or fulfill your order after payment has been collected, we will notify you and provide a refund for the unavailable or cancelled portion of the order, subject to applicable law.
7. Customer Information and Payment Authorization
You agree to provide accurate, current, and complete billing, shipping, contact, and payment information when placing an order.
We may verify billing information, shipping information, identity, payment authorization, and order details before accepting or shipping an order.
We reserve the right to refuse, cancel, delay, or request additional verification for orders that appear inaccurate, incomplete, suspicious, high-risk, or potentially fraudulent.
Delivery to an address that differs from the verified billing address may be subject to additional review.
8. Payment Methods
The Website may accept payment by Visa, Mastercard, debit card, credit card, or any other payment method displayed at checkout.
Accepted payment methods may change from time to time at our discretion.
All prices, shipping charges, taxes, and applicable fees will be displayed during checkout before the order is submitted, subject to correction of errors.
9. Pricing, Taxes, and Errors
We make reasonable efforts to ensure that prices, taxes, shipping charges, product descriptions, and availability information are accurate. However, errors may occur.
We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been submitted. If an error affects your order, we may contact you to confirm whether you wish to proceed with the corrected information or cancel the affected portion of the order.
We are not obligated to fulfill an order based on an obvious pricing, product-description, or availability error.
10. Shipping, Delivery, Returns, and Refunds
Shipping, delivery, returns, refunds, damaged shipments, missing packages, refused deliveries, and related procedures are governed by our separate Shipping Policy and Return and Refund Policy.
Those policies form part of these Terms and should be reviewed before placing an order.
Delivery timelines are estimates only unless expressly stated otherwise. Parts of Canada Ltd. is not responsible for carrier delays, weather delays, customs delays, incorrect addresses, failed delivery attempts, or other delivery issues outside our reasonable control.
11. Order Cancellation
Cancellation requests must be submitted as soon as possible after placing an order. We will make reasonable efforts to cancel an order before it is processed, picked, packed, transferred to a supplier, transferred to a carrier, or shipped.
Orders that have already been processed, picked, packed, specially ordered, transferred to a supplier,transferred to a carrier, or shipped may not be eligible for cancellation and may instead be handled under our Return and Refund Policy.
Where cancellation is permitted, a reasonable administrative, processing, or restocking fee of up to 25% may apply where permitted by law. This fee may cover payment-processing costs, handling, procurement, supplier charges, warehouse labour, and order-preparation costs.
Nothing in this section limits any cancellation, refund, chargeback, or consumer-protection rights that cannot be excluded under applicable federal, provincial, or territorial law.
12. Buyer Responsibilities
The Buyer is responsible for:
- verifying the correct part number before ordering;
- confirming appliance model and serial-number compatibility;
- reviewing product descriptions and compatibility notes;
- ensuring the shipping address is accurate;
- using qualified technicians where diagnosis or installation requires technical skill;
- following all manufacturer instructions, safety instructions, and applicable codes;
- ensuring that Products are installed and used safely and lawfully.
Parts of Canada Ltd. is not responsible for damage, loss, injury, appliance failure, property damage, or additional repair costs caused by incorrect diagnosis, incorrect part selection, improper installation, misuse, modification, or failure to follow applicable instructions, except where liability cannot be excluded by law.
13. Limited Warranty and Disclaimer
To the maximum extent permitted by applicable law, Products and Website content are provided on an “as is” and “as available” basis unless a specific written warranty is provided.
Parts of Canada Ltd. does not guarantee that a Product will resolve an appliance issue where the issue has been incorrectly diagnosed or where additional parts, service, wiring, programming, installation, or appliance repair may be required.
To the maximum extent permitted by applicable law, we disclaim all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including warranties or conditions of merchantability, fitness for a particular purpose, durability, non-infringement, uninterrupted access, error-free operation, or accuracy of Website content.
Nothing in these Terms limits any legal rights, remedies, warranties, or protections that cannot be waived under applicable federal, provincial, or territorial consumer-protection legislation.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Parts of Canada Ltd., its directors, officers, employees, contractors, suppliers, affiliates, and agents shall not be liable for indirect, incidental, consequential, special,punitive, exemplary, or similar damages, including but not limited to lost profits, lost revenue, loss of use, appliance damage, property damage, business interruption, replacement labour, diagnostic fees, installation costs, or other losses arising from or related to the Website, Products, or these Terms.
This limitation applies whether the claim is based in contract, tort, negligence, strict liability, statute, or any other legal theory, even if we have been advised of the possibility of such damages.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
15. Indemnification
You agree to indemnify, defend, and hold harmless Parts of Canada Ltd., its directors, officers, employees, contractors, suppliers, affiliates, and agents from and against any claims, demands, actions, losses, liabilities, damages, penalties, costs, and expenses, including reasonable legal fees, arising from or related to:
- your use of the Website;
- your breach of these Terms;
- your violation of applicable law;
- your misuse of a Product;
- improper installation or modification of a Product;
- your infringement of any third-party rights;
- content or information you submit to the Website.
16. Accounts, Passwords, and Security
If you create an account on the Website, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
You agree to notify us immediately of any unauthorized use of your account or any suspected security breach.
We are not responsible for losses caused by unauthorized account access where such access results from your failure to protect your login information, except where liability cannot be excluded by law.
17. Permitted Use of the Website
You agree to use the Website only for lawful purposes and in accordance with these Terms.
You must not:
- access the Website by unauthorized means;
- interfere with the operation, security, or performance of the Website;
- use automated tools, bots, crawlers, scrapers, or data-mining tools without our written consent;
- collect customer, pricing, product, compatibility, or business information for unauthorized commercial use;
- copy, reproduce, resell, republish, or redistribute Website content;
- misuse our trademarks, trade names, logos, product data, or images;
- submit false, misleading, abusive, defamatory, infringing, or unlawful content;
- use the Website for fraud, chargeback abuse, security testing, or unlawful activity.
We may suspend or terminate access to the Website where we reasonably believe these Terms have been violated.
18. Intellectual Property
All Website content, including text, images, graphics, logos, product descriptions, compatibility data, model-number references, cross-reference information, diagrams, page layouts, designs, and other materials, is owned by or licensed to Parts of Canada Ltd. and is protected by applicable intellectual property laws.
You may not copy, scrape, reproduce, publish, upload to marketplaces, distribute, modify, create derivative works from, or commercially use Website content without our prior written consent.
Product names, manufacturer names, appliance brands, trademarks, and part numbers belonging to third parties are used for identification and compatibility-reference purposes only. Their use does not imply endorsement, sponsorship, or affiliation unless expressly stated.
19. User Content and Reviews
If you submit reviews, comments, feedback, photos, messages, or other content to the Website, you confirm that you have the right to submit that content and that it does not violate the rights of any third party.
You must not submit content that is unlawful, defamatory, abusive, hateful, discriminatory, misleading, fraudulent, obscene, infringing, or harmful.
By submitting content, you grant Parts of Canada Ltd. a non-exclusive, royalty-free, worldwide licence to use, display, reproduce, modify, and publish the content for Website, customer-service, marketing, operational, or business purposes, subject to our Privacy Policy and applicable law.
We reserve the right to remove, edit, reject, or refuse to display user-submitted content at our discretion.
20. Copyright and Intellectual Property Complaints
If you believe that content on the Website infringes your copyright, trademark, or other intellectual property rights, please contact us at info@partsofcanada.com with sufficient information to identify:
- the rights you claim have been infringed;
- the material you believe is infringing;
- your contact information;
- your authority to act on behalf of the rights holder;
- any supporting documentation reasonably required to assess the complaint.
We may remove or restrict access to content that we believe may infringe third-party rights.
21. Privacy and Cookies
Our collection, use, disclosure, storage, and protection of personal information is governed by our Privacy Policy.
By using the Website or placing an order, you consent to the collection and use of personal information as described in our Privacy Policy, including information required to process orders, verify payments, prevent fraud, ship Products, provide customer service, and comply with legal obligations.
For more information about cookies, analytics, marketing tools, and similar technologies, please review our Privacy Policy and Cookie Policy, where applicable.
22. Electronic Communications
By using the Website, placing an order, creating an account, or contacting us electronically, you consent to receive communications from us electronically, including order confirmations, shipping updates, customer-service messages, policy updates, and notices.
You agree that electronic communications satisfy any legal requirement that such communications be in writing, subject to applicable law.
23. Monitoring and Website Administration
We may monitor Website activity, review submitted content, remove content, restrict access, investigate suspected misuse, and disclose information where reasonably necessary to comply with applicable law, enforce these Terms, protect our rights, respond to legal requests, prevent fraud, or protect Website security.
24. Force Majeure
Parts of Canada Ltd. shall not be responsible for delays, failures, or non-performance caused by events beyond our reasonable control, including but not limited to severe weather, natural disasters, labour disputes, carrier delays, supplier delays, customs delays, power failures, internet or system outages, governmental actions, war, terrorism, fire, flood, pandemic, supply-chain disruption, or other force majeure events.
25. Changes to These Terms
We may update or revise these Terms from time to time. The updated version will be posted on the Website with the effective date.
Your continued use of the Website after updated Terms are posted means that you accept the updated Terms, subject to any rights that cannot be waived under applicable law.
You should review these Terms regularly.
26. Termination or Suspension of Access
We may suspend, restrict, or terminate your access to the Website, cancel orders, refuse service, or take other appropriate action where we reasonably believe that you have violated these Terms, engaged in fraud or abuse, misused the Website, infringed our rights or third-party rights, or violated applicable law.
All disclaimers, limitations of liability, indemnities, intellectual-property rights, payment obligations, and any provisions intended to survive termination shall survive termination of these Terms.
27. Assignment
Parts of Canada Ltd. may assign, transfer, or subcontract its rights and obligations under these Terms where reasonably necessary for business operations, corporate transactions, service providers, or legal compliance.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
28. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary or severed, and the remaining provisions shall continue in full force and effect.
29. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies referenced on the Website, form the entire agreement between you and Parts of Canada Ltd. regarding your use of the Website and purchase of Products.
These Terms supersede all prior or contemporaneous communications, proposals, understandings, or agreements relating to the same subject matter.
No failure or delay by Parts of Canada Ltd. in enforcing any provision of these Terms shall constitute a waiver of our right to enforce that provision or any other provision in the future.
30. Dispute Resolution and Governing Law
If a dispute arises between you and Parts of Canada Ltd., the parties agree to first attempt to resolve the matter in good faith by contacting each other and providing a reasonable opportunity to respond.
These Terms, the Website, and any dispute arising from or relating to the Website, Products, Services, or any purchase from Parts of Canada Ltd. shall be governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.
Subject to any mandatory consumer-protection rights that may apply in the customer’s province or territory of residence, the parties agree that the courts located in Alberta, Canada shall have jurisdiction over any dispute arising from or relating to these Terms, the Website, or Products purchased from Parts of Canada Ltd.
Nothing in these Terms limits any rights or remedies that cannot be excluded under applicable consumer-protection law.
31. Quebec and French-Language Rights
Parts of Canada Ltd. recognizes that customers in Quebec and other jurisdictions may have language rights under applicable law.
Where required by applicable law, French-language versions of customer-facing policies, transactional documents, or other required materials may be made available.
Nothing in these Terms limits any language rights or consumer-protection rights that cannot be waived under applicable law.
32. Contact Information
For questions, complaints, order issues, policy concerns, or notices, please contact:
Parts of Canada Ltd.
PO Box 415 Station Main
Okotoks, Alberta
T1S 1A6
Canada
Email: info@partsofcanada.com
Phone: +1-587-997-4749