Frequently Asked Questions

Find answers to common questions about orders, shipping, returns, warranty, compatibility, and appliance replacement parts.

Orders & Shipping

Where do you ship?

We ship appliance parts across Canada and to select international destinations. Available shipping options, delivery speeds, and shipping costs will be shown at checkout based on your shipping address and the items in your order.

Additional duties, taxes, tariffs, brokerage fees, or customs charges may apply to international shipments and are the responsibility of the customer unless otherwise stated at checkout.

How long does it take to process my order?

Most orders are processed the same business day or the next business day, Monday to Friday, excluding holidays.

Processing times may vary depending on product availability, order volume, supplier transfers, shipping carrier schedules, payment verification, or special-order requirements.

How long will delivery take?

Delivery time depends on the shipping method selected at checkout, the delivery address, product availability, and carrier service levels.

Once your order is shipped, you will receive tracking information, when available. Tracking updates are provided by the shipping carrier and may take several hours to appear after the package is scanned.

Delivery estimates are not guaranteed unless specifically stated by the carrier.

How do I place an order?

You can place an order directly through our website.

To order:

Search for the part using the part number, appliance model number, product name, or appliance type.
Open the product page and review all compatibility details carefully.
Click Add to Cart.
Go to your cart and click Checkout.
Enter your billing and shipping information.
Select a shipping option and complete payment.

Before placing your order, we strongly recommend confirming that the part is compatible with your appliance model.

What payment methods do you accept?

We accept major payment methods shown at checkout, including major credit cards and supported online payment options.

For security reasons, the billing address and postal code should match the information registered with your payment provider. Orders may be delayed, declined, or cancelled if payment verification is unsuccessful.

Will I receive an order confirmation?

Yes. After placing your order, you will receive an order confirmation email with your order details.

Please review your order confirmation carefully. If you notice an error with the item, quantity, shipping address, billing information, or contact details, contact us immediately.

Will I receive tracking information?

Yes. Once your order ships, you will receive a shipping confirmation email with tracking information, when available.

Tracking information is controlled by the carrier. If tracking does not update immediately, please allow time for the carrier to scan the package.

How much does shipping cost?

Shipping costs are calculated at checkout based on the product, shipping destination, package size, weight, and delivery method selected.

The final shipping cost will be displayed before payment is completed.

Can I change my shipping address after placing an order?

Address changes may not be possible once an order has been processed, packed, or shipped. If the package has already been transferred to the carrier, address changes are subject to the carrier’s rules and may involve additional fees.

What happens if my package is delayed?

Carrier delays may occur due to weather, holidays, high shipping volume, customs processing, address issues, regional disruptions, or other circumstances outside our control.

Once a package has shipped, delivery updates are managed by the carrier. If tracking shows an unusual delay, please contact the carrier or contact our support team for assistance.

What should I do if my order arrives damaged?

If your order arrives damaged, submit a damage claim through our Claims Centre within 72 hours of delivery.

Please keep the item, packaging, shipping label, and all included materials. Photo documentation of both the packaging and the part is required for damage claims.

Damage claims reported after the required reporting period may be more difficult to resolve and may be handled on a case-by-case basis.

What should I do if I received the wrong part?

If the part received is not the part ordered, submit a claim through our Claims Centre as soon as possible.

Please provide:

order number;
photos of the item received;
photos of the product label or packaging;
photos of the shipping label;
part number shown on the item or box.

Do not install the part before contacting us. Our Customer Care Team will advise whether the part must be returned.

What should I do if part of my order is missing?

If an item is listed as shipped on your packing slip but was not received, submit a missing part or short shipment claim through our Claims Centre.

Please include your order number, photos of the packaging, and any relevant packing slip or label information.

Product Compatibility

How do I know if a part fits my appliance?

The best way to confirm compatibility is by using the full appliance model number from the manufacturer label on your appliance.

Do not rely only on product photos, visual similarity, appliance brand, or approximate dimensions. Many appliance parts look similar but are not interchangeable.

Before ordering, confirm:

appliance brand;
full model number;
original part number, if available;
connector type;
dimensions, if applicable;
product description and compatibility notes.

Customers are responsible for proper diagnosis and compatibility confirmation before ordering parts.

Where can I find my appliance model number?

The model number is usually printed on a manufacturer label, rating plate, or metal tag attached to the appliance.

Common locations include:

inside the refrigerator compartment;
around the dishwasher door frame;
inside the washer or dryer door opening;
under the lid of a top-load washer;
around the oven door frame;
behind the lower drawer of a range;
inside the microwave door frame.

Copy the model number exactly as shown, including letters, numbers, dashes, spaces, or slashes.

Is the model number the same as the part number?

No. The appliance model number identifies the appliance. The part number identifies the replacement part.

For the most accurate compatibility review, use both:

the full appliance model number;
the original part number from the part being replaced, if available.

Can I order based on the photo only?

No. We do not recommend ordering based on photos only.

Manufacturers may update the shape, colour, connector, or design of a part while keeping the same function. Also, two parts may look almost identical but have different wiring, programming, ratings, dimensions, or compatibility requirements.

Always verify compatibility before ordering.

What does “replaces part number” mean?

“Replaces” or “replaces part number” means the listed part may be a manufacturer replacement, updated version, substituted part number, or cross-reference for an older part number.

A replacement part may look different from the original but still be designed to perform the same function when compatible with the appliance model.

Can you help me find the correct part?

Yes. To help us review compatibility, please provide:

appliance brand;
full model number;
serial number, if available;
original part number, if visible;
photos of the appliance model label;
photos of the defective part;
photos of connectors, terminals, or mounting points;
a short description of the issue.

Providing complete information helps reduce the risk of ordering the wrong part.

Returns & Exchanges

Can I return a product I ordered?

Eligible products may be returned within 30 days from the date of delivery, subject to our Return & Warranty Policy.

To be eligible, the item must be:

in original, factory-sealed packaging;
unopened, unused, and uninstalled;
free of tool marks, wear, or damage;
returned with manufacturer labels and seals intact;
approved with a Return Authorization number before being shipped back.

A valid Return Authorization number must be clearly marked on the outer shipping box, not on the product packaging.

Do I need authorization before returning a part?

Yes. You must request a Return Authorization number before sending any return. Returns shipped without authorization may be delayed, refused, or not processed.

Are return shipping fees refundable?

Original shipping fees are non-refundable. Customers are responsible for return freight and insurance unless the return is due to an error by Parts of Canada Ltd. or another approved exception under our policy.

Are restocking fees applied?

Eligible returns may be subject to a restocking fee of 15% to 25%, depending on manufacturer requirements and the item type.

Which items are final sale or non-returnable?

Due to safety regulations and the technical nature of appliance parts, some items are final sale or restricted.

Non-returnable items include:

gas or propane components;
installed parts;
special-order items;
water filters with broken sanitary seals or removed packaging;
electrical or electronic parts if the factory seal is broken;
parts showing installation marks, tool marks, wear, or damage.

Unboxed electrical parts may be considered for store credit only at our discretion and may be subject to a testing fee.

Can I return an electrical or electronic part?

Electrical and electronic parts are subject to strict return conditions.

If the factory seal is broken, the item is non-returnable. Installed electrical parts, control boards, sensors, switches, motors, pumps, and similar components are not eligible for return once installed, connected, or used.

Please confirm compatibility before opening or installing any electrical part.

Can I return a gas or propane component?

No. Gas and propane components are final sale and non-returnable due to safety, liability, and certification requirements.

Gas components should be installed only by a qualified professional.

Can I return a part if I ordered the wrong item?

If the part is eligible under the Return & Warranty Policy and remains unopened, unused, uninstalled, and factory sealed, you may request a return authorization within the return window.

If the item has been opened, installed, connected, damaged, or is a final sale item, it may not be eligible for return.

Can I return a part if it does not fix my appliance?

A part not resolving the appliance issue does not necessarily mean the part is defective. The appliance may have been misdiagnosed, or another component may be causing the problem.

Installed or used parts are generally not eligible for return. Proper diagnosis is the customer’s responsibility before ordering and installing replacement parts.

How long does it take to receive a refund?

After an authorized return is received, returns are inspected within 3–5 business days.

Approved refunds are issued to the original payment method. Please allow 5–10 business days for your financial institution to process the credit.

What happens if my return is rejected?

Items returned in a condition other than new, sealed, and eligible under the policy may be rejected.

Rejected items may be held for customer pickup for 14 days or disposed of. No refund will be issued for rejected returns.

Cancellations

Can I cancel my order?

Orders cancelled after payment but before shipping may be subject to a 5% administrative fee to cover non-refundable payment processing costs.

Orders cancelled after shipping are treated as standard returns and must meet return eligibility requirements.

Can Parts of Canada cancel an order?

Yes. Parts of Canada Ltd. reserves the right to cancel orders in certain circumstances, including suspected fraud, payment issues, stock issues, pricing errors, product information errors, abusive conduct, or other situations outlined in our policies.

If an order is cancelled after payment has been processed, a refund will be issued according to the applicable policy.

Warranty

Does my part come with a warranty?

Parts of Canada Ltd. provides a 90-day manufacturer warranty against defects in material and workmanship from the date of purchase.

Warranty coverage is limited to repair or replacement of the part. It does not cover labour, service calls, installation costs, diagnostic fees, loss of use, property damage, or consequential damages.

What is not covered under warranty?

Warranty does not cover damage or failure caused by:

improper installation;
installation by a non-certified person where professional installation is required;
misuse or abuse;
power surges;
incorrect wiring;
unauthorized modification;
incorrect diagnosis;
incompatible installation;
damage caused by another defective component;
installation damage, including tool marks, electrical shorts, over-torquing, or cross-threading.

How do I file a warranty claim?

Submit a warranty claim through the Claims Centre. Please provide:

order number;
appliance model number;
original part number, if available;
installed part number;
description of the issue;
photos or videos showing the problem;
technician report, if available.

The Customer Care Team will advise whether the part must be returned for review.

Installation & Technical Support

Do you provide installation services?

Parts of Canada Ltd. supplies appliance replacement parts. We do not directly provide repair or installation services.

For diagnosis, installation, or repair, we recommend contacting a qualified appliance technician.

Do you provide technical repair advice?

Parts of Canada Ltd. does not provide technical “how-to” repair instructions or professional installation advice.

Information on the website is provided for general product identification and customer support purposes only. Customers are responsible for proper diagnosis, safe installation, and compliance with applicable local codes and regulations.

Should I install the part myself?

Some parts may be simple to replace, while others require electrical testing, gas certification, plumbing knowledge, programming, calibration, or professional installation.

We strongly recommend using a licensed, insured, or certified professional where required, especially for:

gas or propane components;
electrical or electronic components;
high-voltage parts;
plumbing or water connections;
sealed-system components;
parts requiring calibration, programming, or technical testing.

Always disconnect power before servicing an appliance.

Are you responsible for installation damage?

No. Parts of Canada Ltd. guarantees product quality only. We are not responsible for installation errors, property damage, personal injury, labour costs, service calls, or any damage resulting from the use or installation of a part.

Customers are responsible for proper diagnosis and safe installation.

Claims Centre

What can I submit through the Claims Centre?

You can use the Claims Centre for:

damaged part claims;
defective part claims;
missing part or short shipment claims;
part no longer required requests;
received wrong part claims;
warranty claims.

The Customer Care Team will review the submission and advise next steps.

Final Recommendation

Before ordering any appliance part, confirm the full model number of your appliance, review the product description carefully, and verify compatibility before purchase.

Parts are technical components and many are model-specific. Proper diagnosis, compatibility verification, and professional installation where required help prevent incorrect orders, denied returns, warranty issues, and repair delays.