Find answers to the most common questions about shipping and orders here.
Orders & Shipping
Where do you ship to?
We are pleased to ship your order anywhere in the world. Available delivery speeds will be shown at checkout.
How long will my order take?
Most orders are processed on the same or next business day (Monday to Friday), excluding national holidays.
How do I place and pay for my order?
You can order any parts available on our website at any time. Simply find the item you need and click ‘Add to Cart’ on the product page. When ready to complete your order, go to ‘Cart’ at the top right-hand corner of the page and click ‘Checkout’, then follow the prompts to finalise your purchase.
We accept all major credit cards, online cards, and bank drafts.
Will you confirm that you have received and shipped my order?
After placing your order, you will receive a confirmation email with your order details. Within 24–48 hours, you will receive a separate email containing an estimated delivery time and tracking information. This email serves as your shipment confirmation. For additional details, please refer to our Shipping Policy.
How much can I expect to pay for shipping and delivery?
At checkout, you will see estimated shipping charges for your order. We offer several delivery options, including:
- Standard: CAD 15.99–18.99
- Express: CAD 24.99–26.99
- Priority: CAD 39.99–45.99
Shipping costs are calculated based on the product and delivery location. For more information, please review our Shipping Policy.
Most frequent questions and answers about returns and exchanges are here.
Returns and Exchanges
Can I return the products I ordered?
Yes. As per our Return Policy, you must contact us within 3 days of receiving your order. Please provide your order number and ensure the item is in its original condition — unopened and undamaged — when returning it. Return shipping costs are your responsibility unless the item was damaged, faulty, or you received the wrong product. For full details, please see our Return Policy.
What should I do if my order is damaged or doesn’t arrive?
We accept responsibility for damage during shipment for 72 hours after delivery. After this period, you will need to use your tracking number and submit a claim with the courier that shipped your order. For more details, please review our Shipping Policy.
How long will it take to receive a refund?
Once your return is received and processed according to our Return Policy, refunds typically take 5–7 business days. The actual credit to your original payment method may take longer, depending on your bank or financial institution. If you have not received your refund after it has been issued, please contact your bank.
How do i return a product?
To return or exchange a product, please complete a Return Form and provide all required information to avoid delays. Alternatively, you can contact our Customer Service team for assistance.
Other frequent questions and answers are here.
Other Questions
Who are your products for?
Our parts are primarily for major household appliance brands and HVAC systems. We serve warehouses, technicians, distributors, retailers, and contractors. We strive to ensure that all our customers receive high-quality replacement products at competitive prices, with the best possible service.
What payment methods do you accept?
We accept most major credit and debit cards, including Visa and MasterCard, as well as Google Pay, Apple Pay, Discover, and Shop Pay. Shopping with us is 100% secure, and all personal and payment information is kept confidential at all times.
How do I find the part I’m looking for?
You can search for parts using the ‘Search’ field at the top of our website. Enter the part name, part number, or the complete model number of your appliance to find the product you need.
If you’re unable to find the part, contact our support team via online chat, email, or phone. Please provide a photo of the model tag from your appliance and the name of the required part, and our trained team will assist you in locating the correct product.
Can I search for a specific appliance model?
Yes! Enter the model number in the ‘Search’ field at the top of any page on our site. This will display all available parts we stock for that model. If you don’t find what you’re looking for, contact our Customer Service team and we’ll be happy to help.
How do I find my model number?
If you don’t have the appliance manual, you can usually locate the model label on the appliance itself. The label typically includes the model number, often abbreviated as “MOD” or “MODEL.”
Note: Sometimes the manual or appliance shows multiple numbers. Use the manufacturer’s model number from the label for your search.
What does “Replaces” or “Replaces part number” mean?
Each product has a main part number. Over time, manufacturers may discontinue an existing part number and issue a new one, either due to supplier changes or product updates. Discontinued part numbers are listed under the “Replaces” category, indicating the latest part number that replaces the outdated one.
The “Replaces” section may also include associated part numbers from different countries, competitors, or manufacturers, while the product specifications remain the same.