Most frequent questions and answers about shipping and orders are here.
Orders & Shipping
Where do you ship to?
We will be happy to ship your order anywhere in the world with selected delivery speed at your sheckout.
How long will my order take?
We prosess most orders at the same or next business day ( Monday to Friday ) excluding national holidays.
How do I place and pay for my order?
You can order all parts available on our site online at any time. Simply find what you’re looking for and then press ‘Add to Cart’ on the product page. Once you’re ready to finalize your order, go to ‘Cart’ on the top right-hand corner of the page and from your cart, click on the ‘Checkout’ button and follow the steps to complete your order.
We accept all major credit cards, online cards and paypal.
Will you confirm that you have received and shipped my order?
Once you place your order, we’ll send you a confirmation email which contains the order details. You’ll receive a separate email within 24-48 hours with an estimate of delivery time and with tracking details before your order has been shipped out of our facility. This is your shipment confirmation email. For more details, please review our Shipping Policy.
How much can I expect to pay for shipping and delivery?
Once you reach checkout you’ll be able to see the estimates for the shipping charges that you can expect. We provide several delivery options such as standard ( 15.99 to 18.99 cad ), express ( 24.99-26.99 cad )or priority ( 39.99 to 45.99 cad ) which will be calculated and displayed at your checkout according to the product and delivery location.
For more details, please review our Shipping Policy.
Most frequent questions and answers about returns and exchanges are here.
Returns and Exchanges
Can I return the products I ordered?
Yes, according to our return policy, you must contact us within 14 days of receiving your order. You should provide your order number and make sure that your item is in the same condition, unopened and undamaged when you return it. The shipping cost for returns will be covered by you unless the item was damaged, faulty or you were sent the wrong item. For detail see our Return Policy.
What should I do if my order is damaged or doesn’t arrive?
We take responsibility for damage during shipment for 72 hours after delivery, After that period you’ll need to use your tracking code and take your claim with the courier company that’s shipped your order. For more details, please review our Shipping Policy
How long will it take for me to get a refund?
The processing and return of goods that you are entitled to return according to our returns policy, it may take 5 - 7 business days. The actual issue of the amount to your original method of payment might take a bit longer so you should contact your bank or other financial provider to check the money has not been received after we have issued the refund.
How do i return the product?
Return /Exchange instructions.
- fill out the returns form by following the link below.
- prepare your shipment which must include the complete order number or invoice number.
- our support team will provide a one time return authorization number with further return details within 48 hours if you are eligible for the return.
Returns form LINK
Other frequent questions and answers are here.
Other Questions
Who are your products for?
Our parts are mostly for major household appliances brands and HVAC systems. We cater for warehouses, technicians, distributors, retailers and contractors. We always strive to ensure that all our customers get the best quality replacement products, at the best price and with the best possible service levels.
What payment methods do you accept?
We accept most major credit and debit cards, including Amex, Visa and MasterCard as well as Google Pay, Apple Pay, PayPal, Discover and Shop Pay. Shopping with us is 100% safe and you can rest assured that all your personal information including payment details will be kept secure and confidential at all times.
How do I find the part I’m looking for?
There are a few different ways in which you can use our website to find what you’re looking for. You can use the ‘Search’ field above and enter the part name, part number or a complete model number of your appliance to search for the specific product or associated with the information you requested.
Can I search for a specific model that I need parts for?
Yes, absolutely! You can use the ‘Search’ field at the top of all the pages on our site and enter the model number directly. This will display all available parts that we stock for that model.
If you don’t find what you’re looking for, contact our customer service team and we’ll be happy to assist you.
How do I find out what my model number is?
If you don’t have the appliance manual, you can easily find out by looking at your appliance. There’s usually a model label that has the model number clearly written on top of it( mostly says MOD or MODEL.
Note: you might find two or more numbers on the manual in which case you should use the manufacturer’s model number from the label for your search.
What does it means, "replaces" or "replaces part number"?
Each product has its main part number associated with the specific product, most manufacturers may discontinued the existing part number and release a latest part number over time due to changing the suppleer country or updating the product, however, the discontinued part numbers will go to the "replaces " category where a latest part number will replace the outdated one.
Also in the "Replaces part numbers" or "Replaces" section also will be displayed all associated part numbers with the specific product such as , different countries part numbers, competitors part numbers and different manufacturers while the actual product specifications remain exactly the same.