SHIPPING POLICY

SHIPPING POLICY
Website: www.partsofcanada.com
Effective Date: 1st April 2023

1. General Overview

Parts of Canada Ltd. strives to provide efficient procurement of household, industrial or automotive parts.

By placing an order on www.partsofcanada.com, you agree to the terms outlined herein.

2. Order Processing & Timelines

  • Processing: Orders for in-stock items are typically processed on the same or next business day.
  • Transit Times:
    Standard Shipping: 3–5 business days (estimated).
    Expedited Shipping: 2–3 business days (estimated).
    Please note: Transit times are provided by carriers as estimates. Parts of Canada Ltd. does not guarantee exact delivery dates and is not liable for losses resulting from carrier delays.
  • Installments: We reserve the right to ship orders in multiple installments if items are sourced from different distribution centers. Shipping charges, if applicable, will only be applied once.

3. Cancellations, Modifications & Fees

  • Automation Notice: Our fulfillment system is automated for large volumes. Once an order is "In Process," it cannot be canceled or modified.
  • Administrative Fees: Any modification or cancellation approved at the sole discretion of Parts of Canada Ltd. is subject to a 15% - 25% administrative /restocking fee. (if applicable)
  • Merchant Processing Fees: In the event of a refund, the original credit card processing fees (non-recoverable from the processor) will be deducted from the total refund amount.

4. Shipping, Risk of Loss & Damage Claims

  • Title of Goods: For B2B accounts, title passes at the shipping point. For B2C customers, title passes upon delivery to the destination address.
  • Lost/Stolen Packages: Parts of Canada Ltd. is not responsible for items stolen after confirmed delivery. If a package is lost in transit, we will assist with a carrier investigation.
  • Damage on Arrival/Transit: Customers must inspect shipments upon delivery. Any damage must be reported within 48 hours; claims after this period will not be accepted.
  • Shipping Insurance: Customers are strongly advised to choose shipping with Signature Confirmation and purchase Delivery Protection at checkout. Parts of Canada Ltd. will support customers in case of delivery issues.

5. International Shipping (Customs, Duties & Taxes)

  • Recipient Responsibility: For all shipments outside of Canada, the recipient is the Importer of Record. You are responsible for all VAT, GST, HST, customs duties, and brokerage fees (if applicable)
  • Regulatory Compliance: The customer is responsible for ensuring the part ordered is legal for import into their jurisdiction. Parts of Canada Ltd. is not liable for items seized or destroyed by Customs.

6. Undeliverable & Refused Packages

If a shipment is returned to us due to an incorrect address provided by the customer or refusal to pay customs/duties:

  • The customer remains responsible for original shipping costs.
  • The customer is responsible for any return-to-sender fees charged by the carrier.
  • A 25% restocking fee will apply to any resulting refund.

7. Force Majeure

Parts of Canada Ltd. shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including but not limited to carrier strikes, weather disasters, or government-imposed border restrictions.

8. Order Accuracy & Customer Responsibility

Items ordered incorrectly or found to be incompatible are not considered shipping errors. It is the customer’s responsibility to verify part numbers, specifications, and compatibility prior to placing an order. Parts of Canada Ltd. does not guarantee fitment based solely on model numbers or customer-provided information.

9. Address Accuracy & Delivery Validation

Customers are responsible for providing a complete and accurate shipping address at checkout. Once an order is forwarded for shipment Parts of Canada Ltd cannot update or change the delivery address. Orders delivered to the address supplied by the customer based on carrier tracking records are considered successfully delivered. Any loss resulting from an incorrect or incomplete address is the sole responsibility of the customers.

10. General Provisions & Right to Refuse

Parts of Canada Ltd. maintains a professional environment for our staff and customers. To that end:

  • Right to Refuse Service: We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion. This includes, but is not limited to, cases of suspected fraud, "buy-and-try" behavior (ordering multiple parts to diagnose a problem and returning unused ones), or instances where a customer is verbally abusive to our staff.
  • Modifications: Parts of Canada Ltd. reserves the right to amend, update, or change any part of this Shipping Policy at any time. Changes will take effect immediately upon posting to the website. It is the customer’s responsibility to review the policy prior to each purchase.
  • Clerical Errors: In the event a product is listed at an incorrect price or with incorrect information due to a typographical or manufacturer error, Parts of Canada Ltd. reserves the right to cancel any orders placed for said product, even if the order has been confirmed and charged. If charged, a full refund will be issued.
  • Severability: If any part of this policy is found to be unenforceable by a court of competent jurisdiction (such as specific consumer laws in Quebec), the remaining portions of the policy shall remain in full force and effect.

11. Contact Information

Logistics Dept | Parts of Canada Ltd.
PO Box 415 Station Main,
Okotoks, AB, T1S 1A6, Canada
Phone: +1-587-997-4749
Email: info@partsofcanada.com

Frequently Asked Questions (FAQs)

How long will my order take to arrive?

Orders usually process within one business day. Standard shipping takes about 3–5 business days, and expedited shipping takes about 2–3 days. Carrier timelines are estimates and depending on the ship from and delivery locations.

Can I cancel or change my order?

Once an order is marked In Process, it cannot be changed or canceled. If an exception is approved, a 15% - 25% restocking /administrative fee applies, and payment processing fees are non‑refundable.

What if my package is lost or stolen? Or what if my package is marked delivered but I didn’t receive it?

Once a carrier confirms delivery, Parts of Canada Ltd. is not responsible for theft, loss, or “porch piracy.” Replacement or refunds cannot be issued for stolen items. If a package is lost while in transit, we will assist the customer in initiating a carrier investigation; however, all resolutions depend on the carrier’s findings. Customers are strongly advised to select shipping options with Signature Confirmation and consider Delivery Protection at checkout for added security.

What is Shipping & Delivery Protection?

Customers who purchase Shipping & Delivery Protection during checkout will receive additional support from Parts of Canada Ltd. in case of any delivery issues. We will assist these customers directly with claims and resolution.

What should I do if my order arrives damaged?

If your shipment arrives with visible damage or parts are damaged during transit, please contact us within 48 hours of delivery. We require prompt notification so we can assist you in filing a carrier claim and arranging replacements if applicable.

  • Claims reported after 48 hours will not be entertained.
  • Please provide photos of the damaged packaging and items when submitting your claim.
  • Keep all packaging materials until the claim is resolved, as carriers may request inspection.

Do you ship internationally?

Yes, we ship Worldwide. Transit times and customs processing may vary by country.

Who pays customs duties, taxes, and import fees?

For all international orders, the recipient is responsible for all duties, taxes, VAT/GST/HST, customs import charges and brokerage fees. Customers must ensure the item is legal to import into their country.

What happens if my package is undeliverable or refused?

If a package is returned due to an incorrect address or refusal to pay customs, the customer is responsible for shipping costs, return fees, and a 15% - 25% restocking fees.

What if there are delays due to weather, strikes, or other disruptions?

Events outside our control (weather, carrier strikes, border issues, etc.) may cause delays. We are not responsible for delays caused by these circumstances.

Can you refuse service or cancel my order?

Yes. We may refuse service or cancel orders in cases of suspected fraud, “buy‑and‑try” behavior, or abusive conduct toward staff.