SHIPPING POLICY
SHIPPING POLICY
www.partsofcanada.com
Effective date: 1st April 2023
Thank you for visiting and shopping at Parts of Canada Ltd. The following terms and conditions constitute our Shipping Policy, which is designed to ensure a smooth and efficient delivery process for your orders.
- Order Processing Time and Delivery
Parts of Canada Ltd understand the importance of timely delivery for your orders. All orders are processed at the same or next day and the total delivery time is calculated as Processing Time + Delivery Time. Please note that Parts of Canada Ltd is doing everything possible to deliver customer orders but cannot guarantee delivery times beyond the carrier's capabilities.
- Cancellation and Restocking Fees
Orders cannot be canceled once placed. A cancellation fee of 25% will be applied to any order that is canceled or modified after being placed.
If you place an order and then decide to cancel, a cancellation credit card processing fee will be applied.
- Estimated Delivery Date
The estimated delivery date for your order will be provided in the Confirmation Email sent within 24 hours after receiving your order confirmation email. This date is an estimate only and is not guaranteed.
- Partial Deliveries
Parts of Canada Ltd reserves the right to deliver your products in installments.
- Tracking Information
Every order receives a tracking number before it leaves our facility. You can track the progress of your package from the time it leaves our door until it reaches your destination.
- Standard/Regular Delivery
Our Standard/Regular Delivery takes 3-5 business days, depending on your order and item location. Shipping options for your order will be displayed at checkout.
- Carrier Responsibility
Parts of Canada Ltd is not responsible for items lost or damaged during shipping. In case of loss or damage, please lodge a formal investigation with the carrier company. If you choose not to ship your items with tracking or signature confirmation, and your items are lost or damaged, you will not be reimbursed for the loss. The carrier company will be your main contact for addressing any loss or damage that occurs during shipping.
- Shipment Confirmation
You will receive a shipment confirmation email once your order has shipped. Please allow up to 24 hours to receive this confirmation.
- Customs, Duties, and Taxes
Parts of Canada Ltd is not responsible for any customs, duties, or taxes applied to your order. All fees imposed during or after shipping are the customer's responsibility (tariffs, taxes, etc.).
Chargebacks & Dispute Protection
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Customers are required to contact Parts of Canada Ltd directly to resolve any concerns before initiating a chargeback or payment dispute.
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Chargebacks filed for orders that comply with this Return & Refund Policy may be challenged and disputed with the payment provider.
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Orders marked as non-returnable, installed, used, or returned without authorization (RMA) are not eligible for refunds and do not qualify for chargeback approval.
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Excessive or unjustified chargebacks may result in account suspension, order cancellation, or refusal of future service.
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All order confirmations, delivery records, return policies, and customer communications are retained and submitted as evidence during dispute reviews.
- Contact Us
PO Box 415 Stn Main, Okotoks, AB, T1S 1A6, Canada
+1-587-997-4749