Claims Centre

Damaged Part

Replacement part received with visible damage (i.e., cracked, dented, or broken).
(Customer Care Team will advise if the part must be returned.)

Defective Part

A part that has been installed and has failed.
(Customer Care Team will advise if the part must be returned.)

Missing Part or Short Shipment

The part is listed as shipped in the shipping column on the packing slip but was not received.

Part No Longer Required

The received part is no longer required.
(A $14.99 freight charge applies when requesting a return tag.)
Note: Additional charges may apply for oversized items.

Received Wrong Part

The part received is not the part that was ordered.
(Customer Care Team will advise if the part must be returned.)

Warranty Claim

A part that has been installed and has failed under warranty.
(Customer Care Team will advise if the part must be returned.)