TERMS AND CONDITIONS

Website: www.partsofcanada.com
Effective Date: 1 April 2023

Introduction

Welcome to www.partsofcanada.com (the “Site” or “Website”), operated by Parts of Canada Ltd. (the “Company”).

Parts of Canada Ltd. is an appliance parts manufacturer and distributor dedicated to improving everyday life by offering high-quality replacement parts sourced from leading manufacturers in the United States and Canada.

By visiting our Site and/or purchasing products from us, you (“User” or “Buyer”) engage in our Service and agree to be bound by the following Terms and Conditions (the “Terms”), including any additional terms, policies, and conditions referenced herein or available by hyperlink.

These Terms and Conditions apply to all users of the Website, including, without limitation, browsers, customers, buyers, and contributors of content.

PLEASE READ THESE TERMS AND DISCLAIMERS CAREFULLY BEFORE USING THE WEBSITE OR SERVICES.

If you do not agree with these Terms, our Privacy Policy, or any other applicable policies, you must not use this Website or its services.

Failure to comply with these Terms may result in the suspension or termination of your account and access to the Services, and may subject you to civil or criminal liability where permitted by law.

Definitions

“Agreement”

Refers to these Terms and Conditions, our Privacy Policy, and any additional documents or policies provided to you through the Website.

“Buyer”

Refers to the individual or entity that purchases a product or service from the Company through the Website.

“Parts of Canada Ltd.”, “we”, “us”, or “our”

Refers to the operator of the Website, www.partsofcanada.com

“User”, “you”, or “your”

Refers to any individual or entity accessing the Website to obtain products, services, or information. Users may include companies, partnerships, sole proprietors, individuals, corporations, or associations using the services provided by the Website.

“Website”

Refers to www.partsofcanada.com, including any successor websites operated by the Company or its affiliates.

“Parties”

Refers collectively to Parts of Canada Ltd. and the User entering into this Agreement.

General Information

Product images, descriptions, and packaging displayed on our Website are for illustrative purposes only.

While Parts of Canada Ltd. makes reasonable efforts to ensure that product colours and images are displayed accurately, we cannot guarantee that the display of colours on your device will perfectly reflect the actual appearance of the products.

Parts of Canada Ltd. reserves the right to add, modify, or discontinue any product or service at any time, at its sole discretion.

Eligibility

Use of this Website is limited to individuals and entities legally capable of entering into binding contracts under applicable law.

By accessing or using this Website, you confirm that you are legally permitted within your jurisdiction to use the Website and enter into transactions through it.

Ordering

All purchases made through this Website are governed by these Terms and Conditions.

When placing an order for any product on our Website, you agree to provide accurate, current, and complete information.

Accepted payment methods include online payments through major credit and debit cards.

Orders are placed by adding selected items to the shopping cart and proceeding through the checkout process.

Items placed in your shopping cart are not reserved and may be purchased by other customers until the order is completed.

Please review your order carefully before submitting it.

Upon successful completion of the payment process:

  • Payment will be processed, and
  • An order confirmation email will be sent to the email address provided.

A subsequent email will be sent to confirm the shipment and delivery details of your order.

Order Acceptance

In certain circumstances, Parts of Canada Ltd. may be unable to accept your order. This may occur for reasons including, but not limited to:

  • Product unavailability (including discontinued items)
  • Inability to authorize or process payment
  • Restrictions on your ability to purchase products from us
  • Restrictions on our ability to sell products to you
  • Errors in product pricing, descriptions, or listings

If an order cannot be accepted, we will notify you by email and any payment received will be refunded within 24 hours of notification.

Your order will be considered accepted only when Parts of Canada Ltd. sends an order confirmation email. At that point, a legally binding contract is formed between you and Parts of Canada Ltd. We will then either dispatch the products or notify you of the estimated dispatch date.

We reserve the right to refuse or be unable to process your order if:

  • Your credit card or bank does not authorize payment for the purchase; or
  • You do not meet the eligibility requirements outlined above.

If you notice any error in your order confirmation, please contact us immediately at info@partsofcanada.com.

If your payment cannot be processed or is not accepted, you will be notified in writing along with the reason for the non-acceptance.

For any inquiries or concerns, please contact us at info@partsofcanada.com.

Parts of Canada Ltd. values customer feedback and uses it to continuously improve our products and the quality of our service.

Payment

Our Website accepts major payment methods, including:

  • Visa (credit and debit cards)
  • Mastercard (credit and debit cards)
  • Any other payment methods displayed on our Website

Parts of Canada Ltd. reserves the right to add, remove, or modify accepted payment methods at any time at its sole discretion.

Buyer Responsibilities

The Buyer is responsible for properly diagnosing the issue with their appliance and ensuring that the correct part number is ordered for the specific make and model before purchasing any electrical equipment from the Company.

If necessary, the Buyer should consult the appliance manufacturer or a qualified technician for assistance with diagnosis and part identification.

General Conditions

  • Product photographs displayed on the Website are for illustrative purposes only. Actual products may vary slightly from the images shown.
  • Parts of Canada Ltd. does not guarantee the accuracy, completeness, validity, or timeliness of any information presented on the Website.
  • Parts of Canada Ltd. may update or modify these Terms and Conditions from time to time. Users will be notified of material changes through a prominently posted notice on the Website or via email communication.
  • The Website is provided on a limited, non-exclusive, non-transferable, and non-sublicensable basis. It is intended solely for use in connection with the Services for your personal and non-commercial use, subject to the Terms and Conditions of this Agreement.

Limitation of Liability for Appliance or Property Damage

Parts of Canada Ltd. shall not be responsible or liable for any damage to appliances, property, or homes resulting from the installation, use, or misuse of any electrical equipment purchased through the Website.

The Buyer assumes all risks associated with the installation and use of purchased products. We strongly recommend that electrical components be installed by a qualified or licensed technician.

Cancellation Policy

All orders are subject to a cancellation fee of up to 25% of the total order value.

This fee will be deducted from the refund amount in the event of an order cancellation.

Orders that have already been processed or prepared for shipment may not be cancelled.

Shipping, Returns, and Refunds

Please refer to our Shipping, Returns, and Refunds Policy for detailed information regarding shipping timelines, return eligibility, and refund procedures.

Permitted Use

You agree to use the Website and Services only for purposes permitted by these Terms and in compliance with all applicable laws, regulations, and generally accepted practices within the relevant jurisdictions.

The Website and Services are provided solely for your personal and non-commercial use. Your right to use the Website is non-exclusive, non-transferable, and limited.

You agree that you will not attempt to:

  • Access any of the Services by means other than the interface provided by Parts of Canada Ltd.
  • Gain unauthorized access to Parts of Canada Ltd.’s computer systems or networks.
  • Interfere with or disrupt the functionality or security of the Website, Services, networks, or systems.
  • Access the Website through automated methods, including scripts, bots, or web crawlers.
  • Collect or attempt to collect personally identifiable information, including names or email addresses, for any purpose.
  • Reproduce, duplicate, copy, sell, trade, or resell any portion of the Website or Services.
  • Use any trademarks, service marks, trade names, or logos belonging to Parts of Canada Ltd. in a manner likely to cause confusion.

User Content

You are solely responsible for any content you post or submit on the Website, including comments, feedback, reviews, or other submissions.

By posting content, you represent that you have the necessary rights and permissions to use and share such content.

Users must not post or submit content that:

  • Contains vulgar, abusive, racist, hateful, or offensive language or imagery
  • Is defamatory, threatening, misleading, fraudulent, or inaccurate
  • Violates the privacy rights of any individual or third party
  • Discriminates on the basis of race, religion, national origin, gender, age, marital status, sexual orientation, or disability
  • Violates any municipal, provincial, federal, or international laws or regulations
  • Involves unauthorized use of another person's account or credentials
  • Contains viruses or other harmful or disruptive files
  • Sends repetitive or harassing messages to other users

Parts of Canada Ltd. reserves the right to remove or refuse any content that violates these standards.

In cases of repeated violations, Parts of Canada Ltd. may suspend or permanently terminate a user’s access to the Website without prior notice.

Limited License and Site Access

You may not:

  • Resell or make commercial use of the Website or its contents
  • Modify, adapt, translate, reverse engineer, decompile, or disassemble any part of the Website
  • Copy, reproduce, distribute, publish, download, display, transmit, or otherwise exploit Website content without authorization
  • Use data mining tools, bots, spiders, or automated extraction methods to collect data from the Website

Use of this Website is at your own risk.

You agree that you are personally responsible for your use of the Website and all activities conducted through your access.

If Parts of Canada Ltd., in its sole discretion, determines that you have engaged in prohibited activities, violated these Terms, or behaved in a manner that is harmful to other users or the Website, your access may be restricted or permanently terminated, and such decision shall be final.

Accounts, Registrations, and Passwords

If you use this Website and such use requires the creation of an account or password, you are solely responsible for maintaining the confidentiality of your account credentials and restricting access to your computer or device.

If you create an account, register, or otherwise provide information to us, you agree to provide current, complete, and accurate information as requested by any registration or account forms.

Parts of Canada Ltd. is not responsible for any errors, delays, or failure to respond to inquiries resulting from outdated or incorrect information provided by you or from technical issues beyond our control.

You acknowledge and agree that any login credentials, identifiers, or passwords issued in connection with this Website (each referred to as a “Password”) constitute confidential information and must be kept secure.

You must not disclose your Password to any other person or entity, nor permit another party to access the Website using your credentials.

You must notify Parts of Canada Ltd. immediately if you become aware of any unauthorized use of your account or any breach of security.

Parts of Canada Ltd. shall not be responsible for, and expressly disclaims any liability relating to, the use of any information you post or display on this Website.

Intellectual Property Rights

Your use of the Website and its content does not grant you any ownership rights in relation to copyrights, trademarks, designs, or other intellectual property displayed on or associated with the Website.

All content and materials, including but not limited to third-party trademarks, logos, designs, text, images, and other intellectual property displayed on the Website, are protected by Canadian and international intellectual property laws.

Any unauthorized reproduction, redistribution, modification, or other use of Website content is strictly prohibited and may result in civil or criminal penalties.

Content from the Website may only be used with prior written authorization from Parts of Canada Ltd.

To request permission to use any Website content, please contact:

info@partsofcanada.com

For the purposes of these Terms, "Content" includes, but is not limited to:

  • Graphics
  • Photographs and images
  • Audio and sound recordings
  • Music
  • Video content
  • Text and written materials
  • Any other media or intellectual property displayed on the Website

Monitoring Activity

Parts of Canada Ltd. is not obligated to monitor the Website or any user activity on the Website.

However, we reserve the right, at our sole discretion, to review, edit, remove, or modify any content posted on the Website at any time without prior notice.

Parts of Canada Ltd. is not obligated to publish or maintain any submitted content on the Website.

Subject to our Privacy Policy, Parts of Canada Ltd. also reserves the right to disclose information or content where required or considered appropriate, including but not limited to:

  • Compliance with applicable laws or regulations
  • Responding to legal processes or government requests
  • Enforcing contractual obligations
  • Resolving disputes

Copyright and Intellectual Property Complaints

Parts of Canada Ltd. expects all users to respect the intellectual property rights of others.

We reserve the right to remove any material that, in our sole discretion, appears to infringe upon the intellectual property rights of a third party.

Accounts belonging to repeat infringers may be suspended or permanently terminated.

If you believe that any content on the Website infringes your copyright or other intellectual property rights, please contact us at:

info@partsofcanada.com

Your notification must include the following information:

  • A physical or electronic signature of the copyright owner or authorized representative
  • Identification of the copyrighted work claimed to have been infringed
  • Identification of the material alleged to be infringing, including sufficient information to locate the material on the Website
  • Contact information of the complainant, including address, telephone number, and email address
  • A statement confirming that the complainant has a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law
  • A statement confirming that the information provided in the notice is accurate and that the complainant is authorized to act on behalf of the copyright owner.

Disclaimer

To the fullest extent permitted by applicable law, Parts of Canada Ltd. expressly disclaims all warranties and representations, whether express or implied, including but not limited to:

  • Any warranties of merchantability or fitness for a particular purpose relating to the Website and its content, including any information, data, software, or products contained therein, or the results obtained from their use;
  • Any warranties or conditions arising from a course of dealing or course of performance; and
  • Any warranties or conditions regarding uninterrupted, secure, or error-free access to the Website.

The Website and all content, materials, and components provided through it are offered “as is” and “as available.” Your use of the Website is entirely at your own risk.

Limitation of Liability

You agree that Parts of Canada Ltd. shall not be liable to you or to any third party for any loss of profits, incidental, consequential, punitive, special, or indirect damages arising out of or related to:

  • Your use of the Website;
  • The content available on the Website; or
  • These Terms and Conditions.

This limitation applies even if Parts of Canada Ltd. has been advised of the possibility of such damages, regardless of whether the claim arises in contract, tort, strict liability, or otherwise.

This limitation includes, but is not limited to:

  • Errors, inaccuracies, or omissions in Website content
  • Loss or damage resulting from reliance on Website content
  • Transmission of viruses, malware, or other harmful code
  • Failures of electronic or mechanical equipment
  • Unauthorized access to the Website or secure servers
  • Theft, system failures, labour disruptions, or force majeure events

Indemnification

You agree to indemnify, defend, and hold harmless Parts of Canada Ltd., including its subsidiaries, affiliates, officers, directors, employees, and agents, from and against any claims, demands, losses, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from:

  • Your use of the Website;
  • Your violation of these Terms and Conditions;
  • Your violation of any applicable law or regulation; or
  • Your infringement of the rights of any third party.

Dispute Resolution and Governing Law

In the event of any dispute arising out of or relating to these Terms and Conditions or any transaction between you and Parts of Canada Ltd., both parties agree to first attempt to resolve the dispute through good-faith negotiations or mediation before pursuing arbitration or legal proceedings.

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Province of Alberta and the laws of Canada applicable therein, without regard to conflict of law principles.

By using this Website, you agree that any disputes, claims, or legal proceedings shall be subject to the exclusive jurisdiction of the courts located in the Province of Alberta, Canada.

Privacy and Cookies

For information about how we collect, use, and store personal information, please refer to our Privacy Policy and Cookie Policy.

Changes to These Terms

Parts of Canada Ltd. reserves the right to update, revise, or modify these Terms and Conditions at any time.

You can determine whether changes have been made by referring to the Effective Date listed at the top of this page.

Your continued use of the Website following any updates constitutes acceptance of the revised Terms and Conditions. Users are encouraged to review these Terms periodically.

Electronic Communications

When you visit the Website or send emails to us, you are communicating with us electronically.

By doing so, you consent to receive communications from us electronically. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, that provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions.

Assignment

Parts of Canada Ltd. may assign, transfer, or subcontract its rights and obligations under these Terms without prior notice.

You may not assign, transfer, or subcontract your rights or obligations under this Agreement without the prior written consent of Parts of Canada Ltd.

Force Majeure

Parts of Canada Ltd. shall not be liable for any failure or delay in performance resulting from circumstances beyond its reasonable control, including but not limited to:

  • Labour disputes or strikes
  • Severe weather or natural disasters
  • War, terrorism, or civil unrest
  • Government actions or regulatory changes
  • Power outages or telecommunications failures
  • Technical system failures
  • Delays or failures caused by suppliers or service providers

Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Parts of Canada Ltd. regarding your use of the Website and supersede all prior communications, proposals, or agreements, whether electronic, oral, or written.

A printed version of these Terms and any electronic notice shall be admissible in legal or administrative proceedings to the same extent as other business records originally maintained in printed form.

Any rights not expressly granted herein are reserved by Parts of Canada Ltd.

Failure by Parts of Canada Ltd. to enforce any provision of these Terms shall not constitute a waiver of that provision or any future breach.

Term and Termination

This Agreement becomes effective when you first access the Website and remains in effect until terminated in accordance with these Terms.

Violation of these Terms may result in immediate suspension or termination of your access to the Website, either temporarily or permanently.

Upon termination, your right to use the Website will immediately cease.

All provisions relating to disclaimers, limitation of liability, indemnification, and intellectual property rights shall survive termination.

Chargebacks and Dispute Protection

Customers must contact Parts of Canada Ltd. directly to resolve any order issues before initiating a chargeback or payment dispute.

Chargebacks filed for transactions that comply with our Return and Refund Policy may be formally disputed with the payment processor.

Orders that are:

  • Marked non-returnable
  • Installed or used
  • Returned without proper authorization (RMA)

are not eligible for refunds and do not qualify for chargeback approval.

Excessive or unjustified chargebacks may result in:

  • Account suspension
  • Order cancellation
  • Refusal of future service

Order confirmations, delivery records, return documentation, and customer communications may be retained and submitted as evidence during dispute investigations.

Contact Information

Parts of Canada Ltd.

PO Box 415 Stn Main
Okotoks, AB T1S 1A6
Canada

Phone: +1-587-997-4749

Email:
info@partsofcanada.com
support@partsofcanada.com