At Parts of Canada Ltd, we strive to ensure customer satisfaction and adhere to consumer legislation. Parts of Canada Ltd are happy to process genuine return requests for the appropriate reasons. Please read the information below for details on our refund deadlines and policies.
- Returns and Refunds
Parts of Canada Ltd accept returns within 30 days of delivery, provided that the items are in their original sealed packaging with no signs of use. Please note the following criteria for a refund:
- Damaged, Defective, or Incorrect Items
If your products are damaged, defective, or incorrect upon delivery, you may return them to us. Parts of Canada Ltd will either replace the products or provide a refund for the purchase price at our discretion. You will not be responsible for return shipping charges, and Parts of Canada Ltd may charge a restocking or other fees in connection with the return. In addition, you will receive a refund for the item, as described in our Refund Procedures.
- Other Returns
For returns other than damaged, defective, or incorrectly-shipped items, you will be responsible for the shipping charges to return the items. Special orders, OEM products, or open packages are not returnable according to the manufacturer's policy.
All products purchased from Parts of Canada Ltd are accompanied by a 90-day manufacturer warranty. This warranty ensures that, from the date of purchase, the product is free from defects in material and workmanship under normal use and service conditions.
During the 90-day warranty period, if a product is found to be defective or malfunctioning due to manufacturing issues, Parts of Canada Ltd will, at its discretion, either repair or replace the product with an equivalent or better item without charge to the customer. The warranty covers parts and labor for repairing or replacing the defective product.
Please note that the 90-day manufacturer warranty does not cover:
- Damage or defects resulting from accidents, misuse, abuse, neglect, or unauthorized product modifications.
- Damage or defects caused by improper installation, maintenance, or failure to follow the manufacturer's instructions.
- Cosmetic damage, such as scratches, dents, or normal wear and tear.
- Damage or defects caused by external factors, such as power surges, lightning, fire, water, or other acts of nature.
- Consumable parts, such as batteries or filters, which are expected to be replaced during the product's normal lifecycle.
- Products with altered or removed serial numbers.
To make a warranty claim, please contact Parts of Canada Ltd within the 90-day warranty period and provide a detailed description of the issue, along with any relevant documentation or images. Parts of Canada Ltd may also request the return of the defective product for inspection before providing a repair or replacement.
- Refund Procedures
Once your return is received, it will be inspected by our team within 48 hours. You will be notified if the return is approved. Your refund will be in the form of the payment method used for the purchase and processed within 5-7 days. If you haven't received your refund within this time frame, please contact your bank and credit card company, as there may be a processing delay.
- Customer Responsibility
Customers are responsible for ensuring a safe working environment and possessing the necessary knowledge to replace the product safely and correctly. Parts of Canada Ltd is not responsible for any damage caused by incorrect installation, product defects, or other factors.
- Termination without Refund
Parts of Canada Ltd reserves the right to terminate accounts without refund or prior notice if users violate our Terms and Conditions, become verbally abusive to our staff, or engage in any inappropriate behavior. Parts of Canada Ltd also reserve the right to block access from the user's IP address.
- Changes to the Refund Policy
Parts of Canada Ltd reserves the right to alter this Refund Policy at any time. Any changes will be posted on our website, and you can obtain an up-to-date copy by contacting us.
Part Numbers are for identification purposes only!
Items offered for sale are not represented as manufactured by the company that built the unit unless specified so.
Parts of Canada Ltd Team
CALGARY, AB: 7070e Farrell Rd SE Calgary, AB, T2H 0T2